I’m extremely dissatisfied with JM Bullion. My account has been deleted multiple times for no apparent reason, even after verifying all my information. Recently, an order was placed that I did not authorize, and although JM Bullion canceled the order, they still withdrew the money from my bank account.
It’s been incredibly frustrating trying to get my money back, I’ve reached out several times, and they continue to refuse to issue a refund despite acknowledging the order was canceled. This has completely destroyed my trust in the company.
I’ve purchased from several precious metal dealers, and none have handled things this poorly. I expected better accountability and customer service from a company that deals with high value transactions. Until they fix this issue and improve their customer service, I cannot recommend JM Bullion to anyone.