Comments on: Chards Coin and Bullion Dealer

By: Paula

Paula — Fri, 23 May 2025 15:45:08 +0000

I added a note to my order of silver britannias:

– These coins are for wedding favours, please do not send me damaged coins, if you cannot provide undamaged coins, please cancel my order.

Chards ignored this tacit change in contract terms and sent me severely damaged coins, they are of so poor quality that I had to place an second order with a competitor, who kindly checked the coins and set exceptional quality coins.

When I complained to Chards I was told that I had been sent bullion quality coins, and if I wanted undamaged coins I should have ordered proof coins!

Chards have sent me severely damaged coins on a number of occasions now, both silver and gold coins. I buy new coins only and expect better quality, especially when ordering as gifts.

The problem with this is that Chards have stated in other reviews that their offer price for Buy Back is dependent on quality and condition of the coins, so I am paying full price, no discount, and I know they will offer a lower Buy Back price when I sell them back to Chards. This means some customers are treated unfairly by Chards.

I have also noticed when reading other reviews that Chards appears to discriminate against certain customers, repeatedly sending them damaged coins. It very much feels like Chards dislike some of their customers and treat them differently, by sending all their damaged coins to a select group of customers on a repeated basis.

Damaged bullion coins are not only a problem when selling by to bullion dealers, they are also a problem when customers attempt to sell the damaged coins to other collectors, for example on the ‘Silver Forum’, as no one wants to buy the damaged coins.

Chards do say that they will buy the damaged coins back when I am ready to sell, but as I have already explained, Chards Buy Back offers is dependent on condition, even for bullion coins. Anyone receiving damaged coins from Chards is being put at a distinct disadvantage compared to customers who are receive coins of high quality.

Essentially customers who buy new full price coins that are damaged from Chards could potentially lose a significant amount of money when it comes to selling them!

I am so unhappy with the way I have been treated by Chards, I will not be ordering again, and I recommend everyone on my finance group do the same.

By: Deane Limpit

Deane Limpit — Mon, 28 Apr 2025 08:40:52 +0000

Thanks for the sovereigns, excellent quality.

By: G. M.

G. M. — Sat, 29 Mar 2025 11:59:10 +0000

Chard is an exceptional company – one we can always rely on for quality products at a fair price and all with a friendly and dependable service. I do wish their secondary market stocks would stick around a bit longer as I always seem to miss them but that just shows how good the company’s pricing is (and in a way how ridiculous the UK’s VAT on silver bullion is vs gold). Like I say and exceptional company and one I wouldn’t hesitate to recommend and indeed have on several occassions.

By: Derek

Derek — Wed, 15 Jan 2025 15:47:20 +0000

Excellent company allround, love the Youtube videos too.

By: M.M.

M.M. — Tue, 14 Jan 2025 09:39:54 +0000

I’m absolutely delighted with my purchase from Chards. They consistently offer a fantastic range at competitive prices. The delivery was incredibly swift, which I truly value.

By: Ricardo

Ricardo — Sat, 21 Dec 2024 19:41:16 +0000

The service was straightforward and highly professional. The website is easy to navigate and order from, and reaching out to them is simple. Communication was excellent, and my orders were dispatched quickly with reliable tracking details. Highly recommend!

By: James S

James S — Tue, 03 Dec 2024 14:12:18 +0000

What can I say? Chards is the only UK website I know that sells gold at spot price. Their premiums are incredibly low, delivery is fast, and the service is absolutely spot on.

By: Les

Les — Wed, 06 Nov 2024 09:47:35 +0000

Fantastic service all around. They offered the best price I could find at the time, and delivery was quick and efficient. I’d definitely recommend them

By: Mark V

Mark V — Wed, 23 Oct 2024 12:44:08 +0000

This is my fourth time purchasing from Chards, and their service has been consistently excellent—from ordering to delivery. Their prices are very competitive, so I’ll definitely continue shopping with them. Thank you

By: Chris

Chris — Thu, 17 Oct 2024 09:54:39 +0000

I’ve relied on Chards as a trustworthy source for gold and silver over the years. They’ve always been incredibly helpful and supportive, and I have no doubt this excellent service will continue.