In October 2021, my wife and I transferred funds from our IRA accounts to Regal Assets to purchase metals. In April 2022, after several messages and texts, the president of Regal Assets sent us an email stating our metals had been received at the depository and were waiting to be checked into our account. As “proof,” the president emailed us a handwritten shipping doc dated April 26th that we did not view as verifiable. From May 1st to June 5th, we regularly asked when metals would be reflected in our account. The president gave us a litany of excuses, telling us she is picky with choosing our metals, the depository is short-staffed, they had a mishap with their paperwork, etc. Yet our accounts in the custodial company system still showed “awaiting metals.” Finally, on June 6th, with no metals in our accounts, we reached out to CNB for help resolving this. After several unsuccessful months, now coming up to a year, of receiving only reactive communication from the president and the CEO of Regal Assets, we still don’t have a resolution. We’ve tried numerous times to contact Regal Assets and no one has ever returned our call—the company has gone dark. We’re extremely confident this is evidence Regal Assets is scamming/defrauding customers of their money and possibly all their metals. We hope to avoid others being in our situation, having your investment or metals held hostage by this nefarious metals firm. I would highly advise not to invest or have any metals with Regal Assets.