We had some issues at the beginning with their silver deposit fees, but they actually worked through management and resolved it very satisfactorily. Most importantly, they admitted their policies were not well stated on their website, and they fixed it. UPMA’s prices are high for both gold and silver American Eagles, but their Goldback program is wonderful and they have great programs like the Visa debit card and the gold leases that pay you in gold.

The recent artwork on the Goldbacks is really inappropriate – they seem to have succumbed to the trashy route to sell product – but as an actual bullion company they have been 100% straight and deliver exactly what they promise. Finally, every staff member we have talked to is a homegrown American and speaks English fluently, which is more than we can say for other companies!