I placed a $5,000+ order on January 8, 2026. At the time of purchase, there were no disclaimers regarding backlogs or delivery delays; the website gave the clear impression that all items were fully in stock. My payment cleared on January 9, yet for three weeks, I was met with vague excuses. On January 24, they finally admitted in writing they did not have the physical inventory and were ‘special ordering’ a substitute.

In an effort to resolve this, I requested that my silver order be converted to 1oz Gold Maple Leaf coins—a reasonable compromise to bypass their silver shortage. SchiffGold has completely ignored this request. It is deeply disappointing that a company built on ‘honest money’ would lure a customer into a $5,000 transaction under false pretenses and then refuse to communicate or provide a refund. I am now escalating this to the New York Attorney General, FTC and the BBB. Do not trust the ‘in stock’ status on their site.

We had some issues at the beginning with their silver deposit fees, but they actually worked through management and resolved it very satisfactorily. Most importantly, they admitted their policies were not well stated on their website, and they fixed it. UPMA’s prices are high for both gold and silver American Eagles, but their Goldback program is wonderful and they have great programs like the Visa debit card and the gold leases that pay you in gold.

The recent artwork on the Goldbacks is really inappropriate – they seem to have succumbed to the trashy route to sell product – but as an actual bullion company they have been 100% straight and deliver exactly what they promise. Finally, every staff member we have talked to is a homegrown American and speaks English fluently, which is more than we can say for other companies!