I placed a $5,000+ order on January 8, 2026. At the time of purchase, there were no disclaimers regarding backlogs or delivery delays; the website gave the clear impression that all items were fully in stock. My payment cleared on January 9, yet for three weeks, I was met with vague excuses. On January 24, they finally admitted in writing they did not have the physical inventory and were ‘special ordering’ a substitute.

In an effort to resolve this, I requested that my silver order be converted to 1oz Gold Maple Leaf coins—a reasonable compromise to bypass their silver shortage. SchiffGold has completely ignored this request. It is deeply disappointing that a company built on ‘honest money’ would lure a customer into a $5,000 transaction under false pretenses and then refuse to communicate or provide a refund. I am now escalating this to the New York Attorney General, FTC and the BBB. Do not trust the ‘in stock’ status on their site.

During my last visit an older gentleman was showing some watches to the lady
(A*****) . When she told the man she was not interested in buying them I asked what kind of watches they were. He replied “Tissot” . I just said “ oh nice” and he was on his way. A***** then came over to me and said I was not allowed to buy anything from customers in the store. First off I’m a watch collector who shares common interests with other collectors. I did not , or was not trying to Buy anything from this guy. I just was curious what types of watches he had / liked. When A***** accused me of trying to poach customers it really Offended me.