For us this was a large order, and we called several times in advance before placing the order, and another 2 times before sending the money. SilverGoldBull assured us they had the bars physically in stock and ready to ship. Now they are lying again, today saying it was “packed and ready to go, but then they opened the package and it wasn’t of high enough quality so they didn’t ship it.”

It has been TEN DAYS of daily phone calls, every day they tell us they have the product and it’s “going out by the end of the day tomorrow”. Every day, it does not. Finally we have had to threaten legal action today, only to have them offer a refund. Silver has hit all time highs and they are trying to cover and get out of delivering the metals.

At no point did they proactively call us to tell them there was an issue. At no point did they offer us an alternative.

I REPEAT, DO NOT BUY OR SELL TO THIS COMPANY. They are liars and your money will be gone.

Happy to continue ordering from them!

I’m extremely dissatisfied with JM Bullion. My account has been deleted multiple times for no apparent reason, even after verifying all my information. Recently, an order was placed that I did not authorize, and although JM Bullion canceled the order, they still withdrew the money from my bank account.
It’s been incredibly frustrating trying to get my money back, I’ve reached out several times, and they continue to refuse to issue a refund despite acknowledging the order was canceled. This has completely destroyed my trust in the company.
I’ve purchased from several precious metal dealers, and none have handled things this poorly. I expected better accountability and customer service from a company that deals with high value transactions. Until they fix this issue and improve their customer service, I cannot recommend JM Bullion to anyone.