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Hatton Garden Metals

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5 out of 5 based on 25 customer ratings

(25 reviews for Hatton Garden Metals)

Hatton Garden Metals

11 St Cross Street
Hatton Garden
London
EC1N 8UB

0207 404 4000
 contactus@hattongardenmetals.com

VISIT WEBSITE

Hatton Garden Metals in a Nutshell

Hatton Garden Metals are one of the UK’s most trusted buyers of gold, silver and precious metals, serving customers nationwide through their Hatton Garden trade counter and fully insured postal service.

Best known for fair pricing, in-house testing and fast payment, the company makes selling precious metals simple and transparent – whether in person or by post. Alongside their core buying services, Hatton Garden Metals also supply investment-grade bullion, offer secure storage solutions, and provide dedicated trade accounts for professional clients.

From single items of inherited jewellery to full bullion portfolios, Hatton Garden Metals focus on clarity, speed and trust at every stage of the process.

 

Company Overview

hgm-logoFounded in 2007, Hatton Garden Metals is a highly respected family-run UK bullion business with deep roots in London’s historic jewellery quarter.

While the company has grown into a nationally recognised precious metals dealer, their approach remains deliberately straightforward: clear pricing, professional testing, and prompt payment without pressure or hidden deductions.

Customers can visit their Hatton Garden premises in person, or sell from anywhere in the UK using their insured postal service.

The business also supports institutional investors and trade clients through bullion sales, secure storage and specialist accounts.

 

hgm-scrapSelling Gold, Silver & Precious Metals

Hatton Garden Metals buy a wide range of precious metal items from the public, businesses and estates – offering industry-topping prices through a fully transparent process.

What Hatton Garden Metals Buy

  • Gold Jewellery: Rings, chains, bracelets, earrings and broken or unwanted items – including mixed or damaged pieces.

  • Scrap Gold & Dental Gold: Scrap gold of all purities, dental gold, and industrial gold items.
  • Gold & Silver Coins: Sovereigns, Britannias, pre-decimal coins, foreign coins, and bullion coins.
  • Bullion Bars: Gold and silver bars from all major refineries, in any size.
  • Platinum & Palladium: Jewellery, bars and specialist items containing platinum group metals (PGMs.)
  • Watches & Specialist Items: Gold watches and selected high-value items assessed individually.

Sell Your Gold by Post: Free HGM Gold Pack

hgm-gold-pack-largeCustomers across the UK can sell precious metals safely using Hatton Garden Metals’ insured postal service.

After requesting a free gold pack, sellers receive secure packaging and clear instructions.

Items are professionally tested in-house, prices can be locked for up to 7 days, and payments are typically made the same day once terms are agreed.

This service is designed for convenience, security and transparency – ideal for customers who cannot visit HGM in person.

Order Your 100% Free Gold Pack

 

Buying Gold & Silver Bullion

hgm-gold-barsHatton Garden Metals also supply a wide range of investment-grade gold and silver coins and bars.

Clients can purchase bullion online or arrange collection from their Hatton Garden premises. Popular products include UK legal tender coins, internationally recognised bullion bars, and selected numismatic items.

Pricing is linked to live market rates, with clear premiums shown upfront and no unnecessary complexity.

View Bullion Available

 

Secure Storage Solutions

secure-vaulting-bullion-storageFor investors who prefer not to store bullion at home, Hatton Garden Metals offer secure storage options.

These services are suitable for both private investors and trade clients, providing professional vaulting with clear ownership and insurance arrangements.

Learn About Storage Options

hgm-gold-trade-accounts

Trade Accounts & Professional Services

Hatton Garden Metals provide dedicated trade accounts for jewellers, pawnbrokers, dealers and professional buyers.

Trade clients benefit from competitive pricing, consistent settlement, and access to refining, bullion supply and secure logistics. Accounts are managed directly by an experienced team familiar with the needs of professional operators.

This service is designed for reliability, discretion and long-term working relationships.

Learn About Trade Accounts

From the Hatton Garden Metals website:

Hatton Garden Metals is a family-run bullion business built on strong family values, transparency, and a simple, customer-first approach to buying and selling precious metals. From the outset, our focus has been clear pricing, fair treatment, and making the bullion market easy to understand and access.

We provide in-house gold testing, a 7-day price-lock guarantee, full melt and assay services, and same-day payments when selling to us. Alongside a wide selection of gold and silver coins and bars for investment, we also offer secure storage solutions for investors.

When we first established the business, our priority was to offer the best possible prices for customers selling scrap gold. This commitment to transparency and value saw us ranked as one of the UK’s top gold buyers by Money Saving Expert, helping to build early trust and long-term credibility. Since then, the business has grown significantly, with the development of a dedicated investment arm that now places us among the leading UK dealers for buying physical gold.

Today, Hatton Garden Metals serves both private investors and the trade, offering a wide range of gold and silver coins and bars, alongside professional in-house testing, refining, and secure storage options. Our physical store in Hatton Garden allows investors to visit us in person, speak directly with our team, and buy or sell bullion with confidence.

Led by sisters Emma and Zoe, the business has a clear ambition: to become one of the largest independent bullion houses in the UK, without losing the personal service, competitive pricing, and integrity that define us. Our team is central to that vision—many of whom have been with us for over a decade—bringing deep expertise, consistency, and genuine care to every customer interaction.

Services / Products Available

availabilityE-commerce facility
availabilityBullion Bars
availabilityBullion Coins
availabilityNumismatic Coins
availabilitySecure Storage

Company Trust Rating

Company established: 2007
Employees: 10-20
Other online reviews: A+

Bullion.Directory rating: A+

Corporate Details

Hatton Garden Metals is a UK private limited company incorporated in England & Wales.
Companies House name: HATTON GARDEN METALS LIMITED
Incorporated: 14 November 2007
Registered office: 11 St Cross Street, Hatton Garden, London, EC1N 8UB
Previous Names: COOK NINETY NINE LIMITED (14 Nov 2007 – 18 Feb 2008)

 

Management Team:

Director: Emma Siebenborn
Director: Zoe Clare Lyons
Director: Christopher Ross Lyons
Director: Stephen John Turner

Hatton Garden Metals Industry Awards / Accreditations

  • Affiliate Member of the London Bullion Market Association (LBMA)
  • Official Partner of The Royal Mint
  • Trading Standards Approved
  • National Pawnbrokers Association
  • Royal Numismatic Society

Company Alerts

We are not aware of any alerts concerning this company.

Inventory, Shipping & Offers

Metals Offered:
Gold, Silver, Platinum
Brands Offered:
All major investment brands
Pricing:
Highly competitive; live pricing
Local Pickup: availability
At Hatton Garden trade counter (by arrangement)
Domestic Shipping: availability
Insured UK shipping available
Metals Vaulting: availability
Secure storage options available

Hatton Garden Metals special offers and promotions

  • Hatton Garden Metals regularly publish special offers on selected coins and bars.
  • Their website can also include storage-related promotions on selected products.

 

Hatton Garden Metals’ Services and Website Overview

Website Product & Selling Information

hatton-garden-metals-reviews-screenThe Hatton Garden Metals website is strong on practical detail for both investors and sellers. For sellers, it provides clear guidance on sending in scrap or investment items, and highlights their 7-day gold price guarantee / price-lock concept.

For investors, the site includes a broad catalogue of well-priced bullion bars and coins (including popular UK favourites such as Britannias and Sovereigns), live pricing, and a dedicated special offers section. They also promote secure storage services for clients who prefer not to hold metal at home.

 

Website Usability

Navigation is straightforward, with clear paths for the two main user types (sell to HGM vs. buy bullion). Pricing and product pages are easy to scan, and the site makes it simple to choose between delivery and collection options.

Their help/advice content is also useful for first-time sellers who want to understand postage, tracking and insurance expectations before sending high-value items.

 

Third Party Reviews for Hatton Garden Metals

Hatton Garden Metals have a strong presence across major review platforms, with many customers highlighting speed of payment, clear communication, and fair pricing.

 

Hatton Garden Metals Complaints

Bullion.Directory recommend that any complaints should be made directly to Hatton Garden Metals in the first instance, by phone on 0207 404 4000, or via email at contactus@hattongardenmetals.com, allowing their management team the opportunity to investigate and resolve any issues promptly.

When doing business with Hatton Garden Metals - please say you saw them in Bullion.Directory.

Read or add Hatton Garden Metals reviews and ratings using the "reviews" tab above.

All Hatton Garden Metals details are believed to be correct at the time of listing. Please report errors here.

 

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25 reviews for Hatton Garden Metals

  1. Grant D
    5 out of 5

     – :

    I was at HGM last week in “the queue” and I want to thank them for their professionalism, speed and efficiency and of course for the good payout they game me.

  2. Anne
    5 out of 5

     – :

    I’ve used Hatton Garden Metals several times now and can’t recommend them enough. They consistently offer great prices, and the entire process is quick, straightforward, and highly efficient. I’d happily recommend them to anyone looking to sell gold or silver.

  3. C Brown
    5 out of 5

     – :

    I’ve sold gold with HGM before and had no issues. Recently I bought a sovereign from their “best price” range as a gift. While the year wasn’t specified, it turned out to be a 1907 – and it’s recipient was thrilled to receive something that is both an antique and an investment! Thanks, HGM!

  4. Ally
    5 out of 5

     – :

    This is a fantastic company I’ve used many times. The online process is simple, the transaction is fast and payment is made exactly as promised

  5. Erika
    5 out of 5

     – :

    I’ve used HGM several times now, including recently. Their service has been excellent every time. Their prices are also consistently very competitive. Based on my experience I would happily recommend them to anyone.

  6. C. F.
    5 out of 5

     – :

    They paid me the same day they received my items. A generous amount too!

  7. Andy
    5 out of 5

     – :

    Hatton garden metals offers the best prices for both buying and selling. I wouldn’t go anywhere else. Superb service with 5-star signed-for tracked delivery.

  8. Declan
    5 out of 5

     – :

    really good business cannot fault tem

  9. Richard
    5 out of 5

     – :

    If you’re buying or selling gold or silver, HATTON GARDEN METALS is the only place to go. Proper family-run business, been in Hatton Garden for years. They offer the best prices and give straight honest appraisals and no messing about. I’ve worked with them over 15 years and they’ve always been fair. Unlike others, they don’t chip away at your value. Best price paid instantly – bank transfer or cash, no hassle. Trust me, don’t waste time elsewhere in the Garden.

  10. Andrew R
    5 out of 5

     – :

    Hatton Garden Metals is hands down one of the best companies I’ve dealt with. I’ve been a customer for over 4 years and every single purchase has come with excellent service. I’ve worked with other good bullion dealers, but HGM is always my first choice when possible.

    Big thanks to the staff as well – they’ve always been helpful whenever I’ve called. No hesitation giving them 5 stars.

  11. Mimi
    5 out of 5

     – :

    Competitive prices, rapid next day delivery and an overall exceptional service.

  12. Mick
    5 out of 5

     – :

    Hatton Garden Metals always pays the best compared to other companies in the area and always friendly too

  13. robert
    5 out of 5

     – :

    Very pleased with my purchase and will definitely be returning regularly

  14. L Davis
    5 out of 5

     – :

    Excellent service from Hatton Garden Metals! I picked up gold sovereigns at a great live market price, the ordering was easy, and the coins arrived the next day with free delivery. Everything was securely packaged and handled professionally. Highly recommended – top marks!

  15. Graeme P
    5 out of 5

     – :

    always go to hatton garden when in area well worth it some great value to be had

  16. Parrisa M
    5 out of 5

     – :

    I walked in and was instantly put at ease. Sam was fantastic – professional, friendly and took the time to explain everything clearly.

  17. Joan
    5 out of 5

     – :

    Super company to deal with very fair prices and honest to a fault

  18. Clive
    5 out of 5

     – :

    Very happy experiences with HGM always a great choice in a competitive market

  19. Jack
    5 out of 5

     – :

    always good to deal with great prices paid and friendly staff

  20. Sam
    5 out of 5

     – :

    Like everyone is saying, these guys are the best. Don’t bother trying anywhere else they pay top dollar and are more than fair.

  21. Sara
    5 out of 5

     – :

    good company always professional friendly and give good prices

  22. Colin
    5 out of 5

     – :

    lovely people – the best!

  23. George
    5 out of 5

     – :

    very good prices paid one of the best in the area by far

  24. Graham
    5 out of 5

     – :

    I bought some gold sovereigns from HGM and found the service was great and prices were fair. Delivery was very fast and well priced. My sovereigns arrived safely and were well packaged. Would definitely recommend and use Hatton Garden Metals again.

  25. Miss M
    5 out of 5

     – :

    I’ve experienced Hatton Gardens Metals twice when in the area for other metals (ok jewellery, so sue me) and both experiences have been good. I do most of my bullion buying at a well known “grocers” and may have become spoilt in my early-middle age, so where I would have once given HGM a 5, now it would be a 4 and a half, rounded up to 5.

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